Everything here is an estimate for planning, as of October 2026. Your policy's wording and the adjuster's estimate decide what you're actually paid. This isn't legal or insurance advice. For how the terms work, read insurance in plain English; for the order of a claim, read how a hail claim works.
Deductible calculator
Many Colorado policies have a separate wind and hail deductible set as a percentage. The percentage is of your dwelling coverage (Coverage A), the limit on your declarations page. It is not a percentage of the claim.
Worked example
Say your dwelling coverage is $500,000 and your wind and hail deductible is 2%.
- Your deductible is 2% of $500,000, which is $10,000.
- If the roof damage comes to $8,000, it's under the deductible. The insurer pays nothing.
- If it comes to $25,000, the insurer pays up to $15,000, subject to the rest of your policy.
A flat $2,500 deductible on the same $25,000 claim would leave $22,500. That's why the deductible type matters as much as the premium. And because the percentage rides on your coverage, the deductible grows when your coverage grows at renewal.
A roofer can't pay, waive or rebate any part of your deductible. That's illegal in Colorado under C.R.S. 6-22-105. If a roofer offers, treat it as a red flag. See hiring a roofer.
We didn't find a 2024 to 2026 Colorado law that requires insurers to show a percentage deductible in dollars. Do the math yourself, now, from your declarations page. More on deductibles in insurance in plain English.
First check estimator: replacement cost vs. actual cash value
On a replacement-cost policy, the first check is usually actual cash value (ACV) minus your deductible. ACV is replacement cost minus depreciation. The depreciation held back is called recoverable depreciation, and it's usually paid after the roof is replaced.
How real adjusters do it
This tool uses one simple method: roof age divided by expected life, applied to the whole estimate. Real adjusters depreciate line items separately. Shingles may be depreciated, while labor, permits or debris removal may be handled differently, depending on the insurer and the policy. The adjuster's estimate governs. If you have one, use its depreciation figure here instead.
The expected-life numbers come from the same guideline ranges our roof report uses. They're national rules of thumb, not a Colorado standard, and hail often ends a roof's life early. Change the number to match your adjuster's estimate if it lists one.
The Division of Insurance's Bulletin B-5.1 says that on replacement-cost policies, insurers may not deduct contractor overhead and profit on top of depreciation when they figure ACV for an unrepaired structure. Bulletins are the Division's interpretation, not binding rules, but it's worth checking on your estimate.
Recovering the held-back money
Colorado law defines recoverable depreciation as the difference between replacement cost and actual cash value (C.R.S. 10-4-110.8). On an ordinary hail roof claim, your policy sets the deadline to replace the roof and claim it. The fixed statutory timelines in that law apply to wildfire total losses, not a typical partial roof claim. Put your policy's deadline in the claim timeline.
Your mortgage company and the check
The Consumer Financial Protection Bureau says many mortgage agreements require insurance checks to be made out to both you and your mortgage company. The lender may release the money in portions as repairs progress. Call your lender's loss department early to learn its process, before you schedule the work. More in how a hail claim works.
ACV roofs and payment schedules
If your roof is covered at actual cash value, or by a schedule that pays less as the roof ages, there's no held-back money to recover later. The gap between the estimate and the check is yours to pay. We found no Colorado statute or Division rule on roof-age payment schedules, so the schedule in your policy is what counts. Check your declarations page and endorsements.
Claim timeline tracker
Enter dates as they happen. The tracker counts the days and shows which Colorado rules have an actual number attached and which are a question to ask your insurer.
The Colorado rules behind the tracker
Reporting. No Colorado statute sets a number of days to report hail damage. Your policy's notice clause controls, and the Division of Insurance says to report as soon as possible.
The 60-day rule. Division of Insurance Regulation 5-1-14 says property insurers must decide and pay a claim within 60 days of receiving a valid and complete claim, unless there's a reasonable dispute. That clock doesn't start when you report. A claim counts as complete only once the insurer has what it needs, has finished a reasonable investigation and coverage is established, among other conditions. If the investigation runs past that point, the insurer must tell you why the claim is unpaid and then write every 30 days explaining why it needs more time. The tracker shows day 60 from your last document as a reference point only.
Prompt handling. C.R.S. 10-3-1104(1)(h) lists unfair claim practices, such as not acknowledging and acting reasonably promptly on claim communications, not affirming or denying coverage within a reasonable time, and not promptly explaining a denial with reference to the policy. It uses "reasonable," not a day count.
Unreasonable delay. C.R.S. 10-3-1115 says an insurer may not delay or deny payment of a covered benefit without a reasonable basis. Under 10-3-1116, a homeowner whose claim was unreasonably delayed or denied can sue for attorney fees, court costs and two times the covered benefit. Whether a delay is unreasonable is a legal question for an attorney, not a date on a calendar.
The 72-hour contract right. Under C.R.S. 6-22-104, you can cancel a roofing contract within 72 hours after you receive written notice that the insurer denied the claim in whole or part. The roofer must return your payments within 10 days, minus the cost of work actually done. A phone call doesn't start this clock; written notice does.
Your policy. Colorado law says a homeowner's insurer must give you a copy of your policy, with the declarations page and endorsements, within three business days of a request, and a certified copy within 30 days (C.R.S. 10-4-110.8(10)). Since August 2025, HB25-1322 adds a $50-a-day penalty when a certified copy requested in writing through the insurer's registered agent is late.
Rules can change. These are as of October 2026; check the current text through the links in the sources below. The usual order of a claim is on how a hail claim works.
Letter templates
Fill in the blanks once, pick a letter, then copy it into an email or print it. Keep the tone plain and polite, stick to dates and facts, and keep a copy of everything you send. These are templates, not legal advice.
About appraisal
Many policies have an appraisal clause for disputes over the amount of a loss. Each side names an appraiser, and an umpire settles what the two can't agree on. Many clauses don't cover whether something is covered at all. Your policy's appraisal clause controls the steps, the deadlines and who pays. Read it before you send this letter.
The Division of Insurance's Bulletin B-5.26 says appraisers must be fair and competent, with no financial interest in the claim, and must disclose contingency fees. Umpires must be impartial and avoid one-sided communications. A 2026 bill, HB26-1247, would have written appraisal rules into state law; it died in committee in March 2026, so as of October 2026 the clause in your policy is still what governs.
About complaints
The Division of Insurance's Consumer Services team answers claim questions and investigates complaints. You can call first at 303-894-7490 (800-930-3745 outside the Denver metro area) or email DORA_Insurance@state.co.us. Formal complaints go through the Division's File a Complaint page.
The Division warns that AI-written complaints often get Colorado law and policy details wrong, and it asks you to describe the problem in your own words. So the complaint template here is only an outline of facts to have ready. Write the description yourself.
Public adjusters are another option on a large or disputed claim. They must be licensed by the Division, usually charge a percentage of the claim, and are optional. A roofer can't act as one. See insurance in plain English.
Sources
- Colorado Division of Insurance, tips to prepare for storm season (June 24, 2025)
- Colorado Division of Insurance, tips after a storm (May 31, 2024)
- Colorado Division of Insurance, File a Complaint
- Colorado Division of Insurance, before you file a complaint
- C.R.S. 10-4-110.8, homeowners insurance (recoverable depreciation, policy copies, estimates)
- HB25-1322, Enforce Insurer Compliance Requests Insurance Policy (signed June 3, 2025)
- Hall & Evans, new Colorado requirements for providing homeowners policies on request
- C.R.S. 10-3-1104, unfair claim settlement practices
- C.R.S. 10-3-1115, improper delay or denial of claims
- C.R.S. 10-3-1116, remedies for unreasonable delay or denial
- Colorado Regulation 5-1-14 (3 CCR 702-5), penalties for failure to promptly address first-party claims
- Code of Colorado Regulations, 3 CCR 702-5 (official current version)
- C.R.S. 6-22-104, cancelling a roofing contract after an insurer's denial
- C.R.S. 6-22-105, deductible and public adjuster rules
- Colorado Division of Insurance, Bulletin B-5.1 (actual cash value and overhead)
- Colorado Division of Insurance, Bulletin B-5.26 (appraisal)
- HB26-1247, Property Insurance Appraisal Clause Claim Disputes (postponed indefinitely)
- Consumer Financial Protection Bureau, recovering after a disaster (insurance checks and your mortgage)
- InterNACHI, estimated life expectancy of home components